top of page
  • Black Facebook Icon
  • Black Instagram Icon

Shipping & Returns

Shipping Policy

1. Shipping Rates and Delivery Times:

  • Standard Shipping: We offer standard shipping on all orders. Delivery times typically range from 5-7 business days, depending on your location. Shipping rates are calculated based on the weight and dimensions of your order and will be displayed at checkout.

  • Expedited Shipping: For faster delivery, expedited shipping options are available at an additional cost. Delivery times for expedited shipping range from 2-3 business days. The exact rate will be displayed at checkout.

  • Free Shipping: We offer free standard shipping on orders over $50. This offer is valid for domestic shipments only.

2. Order Processing:

  • Orders are processed within 1-2 business days after payment has been received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking information once your order has shipped.

3. International Shipping:

  • We offer international shipping to select countries. Delivery times and shipping rates vary by destination and will be calculated at checkout.

  • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Shipping Restrictions:

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Certain items may be restricted from shipping to specific locations due to local regulations.

Return & Exchange Policy

1. Return Eligibility:

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Certain items, such as personalized products or final sale items, are not eligible for return.

2. Return Process:

  • To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return.

  • Our team will provide you with a return authorization number and detailed instructions on how to return your item.

  • Include the return authorization number inside the package and send it to the provided return address.

3. Refunds:

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

  • Refunds will be issued to the original payment method used at the time of purchase.

  • Shipping costs are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.

4. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the unwanted item and place a new order for the desired item.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.

  • Provide a description and photos of the damage or defect. Our team will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

6. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Non-Returnable Items:

  • Gift cards

  • Personalized or custom-made items

  • Items marked as final sale

​

We strive to provide our customers with high-quality products and excellent customer service. If you have any questions or need assistance with your order, please do not hesitate to contact us at [customer service email] or [customer service phone number]. Thank you for shopping with BathHouseAccessories!

bottom of page